![]() Post the log it produces in your next reply.ĭouble click on TFC.exe to run the program.Ĭlick on Start button to begin cleaning process. Open OTL again and click the Quick Scan button.You will get a log that shows the results of the fix.Let the program run unhindered, reboot the PC when it is done.Then click the Run Fix button at the top.() - Data Stream - 95 bytes -> Data Stream - 138 bytes -> Data Stream - 136 bytes -> Data Stream - 136 bytes -> Data Stream - 132 bytes -> Data Stream - 130 bytes -> Data Stream - 129 bytes -> Data Stream - 127 bytes -> Data Stream - 127 bytes -> Data Stream - 127 bytes -> Data Stream - 122 bytes -> Data Stream - 122 bytes -> Data Stream - 122 bytes -> Data Stream - 117 bytes -> C:\ProgramData\Temp:7FD199E4 O2:64bit: - BHO: (McAfee SiteAdvisor BHO) - CLSID or File not found. Please copy ( Edit->Select All, Edit->Copy) the contents of these files, one at a time, and post them back here.ĭRV:64bit: - File not found - C:\Windows\SysNative\DRIVERS\RtsUCcid.sys - (USBCCID)ĭRV:64bit: - File not found - C:\Windows\SysNative\DRIVERS\Rts516xIR.sys - (RtsUIR).These are saved in the same location as OTL. When the scan completes, it will open two notepad windows: OTL.txt and Extras.txt.Do not change any settings unless otherwise told to do so. HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\Results\Install|LastSuccessTime /rs HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate\AU %systemroot%\system32\spool\prtprocs\w32x86\*.tmp ![]() %systemroot%\system32\Spool\prtprocs\w32x86\*.dll * Under the Custom Scan box paste this in: ![]() Make sure all other windows are closed and to let it run uninterrupted. Please copy and paste the Scan Log results in your next reply. A text file will open in your default text editor. If there are several logs, click the current dated log and press View log. Under Scanner Logs, double-click SUPERAntiSpyware Scan Log. * To retrieve the removal information after reboot, launch SUPERAntispyware again.Ĭlick Preferences, then click the Statistics/Logs tab. * If asked if you want to reboot, click "Yes". Click "OK" and then click the "Finish" button to return to the main menu. * A notification will appear that "Quarantine and Removal is Complete". * Make sure everything has a checkmark next to it and click "Next". * After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Please be patient while it scans your computer. * On the right, under "Complete Scan", choose Perform Complete Scan. * On the left, make sure you check C:\Fixed Drive. * Back on the main screen, under "Scan for Harmful Software" click Scan your computer. * Click the "Close" button to leave the control center screen. Terminate memory threats before quarantining. * Under Scanner Options make sure the following are checked (leave all others unchecked): * Under "Configuration and Preferences", click the Preferences button. To enter Safe Mode, restart computer, and keep tapping F8 key, until menu appears pick Safe Mode you'll see "Safe Mode" in all four corners of your screen (If you encounter any problems while downloading the updates, manually download and unzip them from here. If not, update the definitions before scanning by selecting "Check for Updates". * If asked to update the program definitions, click "Yes". Double-click that icon to launch the program. * An icon will be created on your desktop. * Double-click SUPERAntiSpyware.exe and use the default settings for installation. You have 64-bit Windows, so I'm surprised GMER even ran.ĭownload SUPERAntiSpyware Free for Home Users:
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